Dear NJ Transit,
If you are reading this, for the love of all that's holy, PLEASE retake the bus routes covered by DeCamp in West Caldwell and Montclair IMMEDIATELY and end our suffering...PLEASE!!!
I completely agree with every negative review as to the terrible service DeCamp provides. For over six years, I've seen DeCamp's level of service go from bad to worse, and then to atrocious, where it's been for many years now. Just last week, one of their drivers got off on the wrong exit on I-280 and blamed all of the passengers for his mistake! It was one of those moments when you truly questioned if a person, in this case the bus driver, was insane or suffering some sort of delusional episode.
The 33 "Express" from West Caldwell to New York City is late every single morning, no exaggeration. No matter what time you try to catch this bus in the morning, it is always late by a minimum of at least 10 minutes. When it does arrive, there are almost never any seats.
Taking this same route back from New York City at night is not much better. Although you are most likely to get a seat on one of the few buses they run at night, the buses never arrive on time, being late anywhere from 5 to 20 minutes late every single night, even in the summer, during holidays, etc. Other buses from every other bus company are coming and going in a timely manner but not DeCamp. They're always late, with nearly all of the drivers being rude, argumentative and acting like they'd rather be standing in front of a firing squad than drive a bus or interact with people.
DeCamp provides terrible service and needs to be replaced as the transit provider in the Northern New Jersey area. My only hope is that NJ Transit will replace DeCamp with NJ Transit Buses as they do a very good job. Anything would be an improvement over DeCamp and its miserable service.
Commuter Scott Ballantine